ORIGINAL_Managing Residential Property in NZ

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Course Curriculum

1. Introduction
1. 1.1 Introduction
2. 1.1.1 What does the RTA say?
3. 1.1.1 What role does a Property Manager play?
4. 1.1.1 The Property Manager takes on the risk
5. 1.1.1 Two main types of landlords
6. Quiz 1.1.1 What is a residential landlord?
7. 1.1.2 Renting in New Zealand
8. 1.1.2 What do Landlords want?
9. 1.1.2 Summary
10. Quiz 1.1.2 What is a residential landlord?
1. 1.2 Introduction
2. 1.2.1 Why do we need to know about Property Investment?
3. 1.2.1 Yield
4. Quiz 1.2.1 Property investment jargon
5. 1.2.2 Return on Investment
6. 1.2.2 Operating Expenses
7. 1.2.2 Interest Rates
8. 1.2.2 Negative Gearing
9. 1.2.2 Equity
10. 1.2.2 Loan to Value Ratio (LVR)
11. Quiz 1.2.2 Property investment jargon
12. 1.2.3 Capital Gain
13. 1.2.3 Depreciation
14. 1.2.3 Summary
15. Quiz 1.2.3 Property investment jargon
1. 1.3 Introduction
2. Overview
3. 1.3.1 Being a landlord is easy right?
4. Quiz 1.3.1 The cost of being a landlord
5. 1.3.2 Repairs and Maintenance
6. 1.3.2 Mortgage Payments
7. 1.3.2 Insurance
8. 1.3.2 Rates
9. 1.3.2 Property Management Fees
10. 1.3.2 Body Corporate Fees
11. 1.3.2 Vacancy
12. Quiz 1.3.2 The cost of being a landlord
13. 1.3.3 Improvements
14. 1.3.3 So how much does it cost?
15. 1.3.3 Interest Deductibility
16. Conclusion
17. Quiz 1.3.3 The cost of being a landlord
1. Introduction
2. 1.4.1 Housing crisis
3. 1.4.1 What do tenants want?
4. Quiz 1.4.1 What does the tenant want?
5. 1.4.2 Quick professional repairs
6. 1.4.2 Transparent and clear communication
7. 1.4.2 What do tenants look for when searching for a rental property?
8. 1.4.2 Tenancy Compliance and Investigation Team
9. 1.4.2 Summary
10. Quiz 1.4.2 What does the tenant want?
1. 2.1 Introduction
2. Overview
3. 2.1.1 Address for service
4. 2.1.1 Different Types of Tenancy Agreements
5. 2.1.1 Tenancy agreements
6. 2.1.1 Content of a Tenancy Agreement
7. 2.1.1 Unenforceable Clauses and Prohibited Transactions
8. Quiz 2.1.1 All about Tenancy Agreements
9. 2.1.2 Healthy Homes Statement
10. 2.1.2 Healthy Homes
11. 2.1.2 Insulation statement
12. 2.1.2The Residential Tenancies Amendment Bill 2019
13. 2.1.2 Address for Service
14. 2.1.2 Address for Service
15. 2.1.2 Variations and Renewals of a Tenancy Agreement
16. 2.1.2 Section 15
17. 2.1.2 Changes to the Tenancy
18. 2.1.2 Landlords living or travelling abroad
19. Quiz 2.1.2 Tenancy Agreements
20. 2.1.3 How old can a tenant be?
21. 2.1.3 Understand your responsibilities under the Human Rights Act
22. 2.1.3 Unit Titles and Body Corporate
23. 2.1.3 Unit Titles and Body Corporate
24. 2.1.3 Summary
25. Quiz 2.1.3 Tenancy Agreements
1. 2.2 Introduction
2. 2.2 Overview
3. 2.2.1 How is the rent paid?
4. 2.2.1 Understanding rent payments
5. Quiz 2.2.1 Rent and Bonds
6. 2.2.2 Market rent
7. 2.2.2 Reviewing and increasing rent
8. 2.2.2 Are there any special provisions for a Fixed Term Tenancy?
9. Quiz 2.2.2 Rent and Bonds
10. 2.2.3 What if there are damages or substantial improvements or a variation of the terms?
11. 2.2.3 Keeping good records
12. 2.2.3 The Bond
13. 2.2.3 What can the landlord charge?
14. Quiz 2.2.3 Rent and Bonds
15. 2.2.4 What must the landlord do on receipt of the bond?
16. 2.2.4 What do you do with the bond once it is paid?
17. 2.2.4 What does Tenancy Services do once the bond is paid?
18. 2.2.4 What happens if there is a change of tenants?
19. 2.2.4 What if there is a change of landlord?
20. 2.2.4 Refunding the bond
21. Quiz 2.2.4 Rent and Bonds
22. 2.2.5 Summary
23. Quiz 2.2.5 Rent and Bonds
1. 2.3 Introduction
2. 2.3 Overview
3. 2.3.1 What do different terms mean?
4. 2.3.1 Landlord responsibilities
5. Quiz 2.3.1 Rights and Responsibilities
6. 2.3.2 What responsibilities does a landlord have to the tenant?
7. 2.3.2 Right of entry
8. Quiz 2.3.2 Rights and Responsibilities
9. 2.3.3 What responsibilities does a tenant have to the landlord?
10. 2.3.3 Liability for damage
11. 2.3.3 What happened in Osaki?
12. 2.3.3 So what are tenants liable for?
13. 2.3.3 What are other responsibilities that tenants have?
14. 2.3.3 Section 42 - Tenants fixtures
15. 2.3.3 Section 43A to 43C - Assignment of the tenancy by the tenant.
16. 2.3.3 Section 44 - Subletting or parting with possession by the tenant.
17. 2.3.3 Section 46 - Locks
18. 2.3.3 Section 48 - Landlords Right of Entry
19. Quiz 2.3.3 Rights and Responsibilities
20. 2.3.4 What rights do the tenants have?
21. 2.3.4 Quiet enjoyment of the premises
22. 2.3.4 Quiet enjoyment of the premises
23. Quiz 2.3.4 Rights and Responsibilities
24. 2.3.5 Getting things fixed
25. 2.3.5 Paying rent on time
26. 2.3.5 Summary
27. Quiz 2.3.5 Rights and Responsibilities
1. 2.4 Introduction
2. 2.4 Overview
3. What is an Unlawful Act?
4. Changes under the Residential Tenancies Amendment Act 2020
5. What are exemplary damages?
6. Compensation
7. Case Study 1: Tribunal Case 4057600
8. Case Study 2: Tribunal Case 4169801
9. Quiz 2.4.1 Exemplary Damages and Unlawful Acts
10. Quiz 2.4.2 Exemplary Damages and Unlawful Acts
11. 2.4.3 Increased powers of the Regulator
12. 2.4.3 Landlords and Property Managers with 6 or more tenancies
13. 2.4.3 What is the difference between an infringement fine and an infringement fee?
14. 2.4.3 What is an infringement notice?
15. 2.4.3 What is an improvement notice?
16. Quiz 2.4.3 Exemplary Damages and Unlawful Acts
17. 2.4.4 What are the fines and fees for infringement offences?
18. 2.4.4 Exemplary damages
19. Quiz 2.4.4 Exemplary Damages and Unlawful Acts
20. 2.4.5 Pecuniary Penalties
21. Quiz 2.4.5 Exemplary Damages and Unlawful Acts
1. 3.1 Introduction
2. 3.1 Overview
3. 3.1.1 Is the property compliant?
4. 3.1.1 Make sure you have the authority to act on behalf of the landlord
5. 3.1.1 What is happening in the market?
6. Quiz 3.1.1 How to Market the Property
7. 3.1.2 What are the benefits of the property you are advertising?
8. 3.1.2 Maintenance and recommendations
9. 3.1.2 Is it Healthy Homes compliant?
10. 3.1.2 How is the interior?
11. 3.1.2 What is the neighbourhood like?
12. 3.1.2 Who is your target market?
13. 3.1.2 How do I work out what the property will rent for?
14. 3.1.2 Tenancy Services
15. Quiz 3.1.2 How to Market the Property
16. 3.1.3 Property sites such as Trade Me
17. 3.1.3 How do we market the property?
18. 3.1.3 Examples of Good and Bad photography
19. 3.1.3 Scriptwriting
20. 3.1.3 Rent bidding is not allowed
21. 3.1.3 What if the property is already tenanted?
22. 3.1.3 How to Market a Property Policy
23. 3.1.3 Commence marketing
24. 3.1.3 Choose your marketing platform and budget
25. 3.1.3 What if there is no enquiry?
26. 3.1.3 Discuss options with the landlord
27. 3.1.3 Conclusion
28. Quiz 3.1.3 How to Market the Property
1. 3.2 Introduction
2. 3.2 Overview
3. 3.2.1 What to consider before holding a viewing?
4. 3.2.1 Access to the property
5. 3.2.1 The property is vacant
6. 3.2.1 The property is tenanted
7. 3.2.1 The property is tenanted
8. 3.2.1 Can the current tenants say no to viewings?
9. 3.2.1 What if the tenant is being problematic?
10. Quiz 3.2.1 How to host a viewing of a rental property
11. 3.2.2 Different types of viewings
12. 3.2.3 Etiquette in conducting a viewing
13. 3.2.3 Etiquette in conducting a viewing
14. 3.2.2 Be prepared
15. 3.2.2 After the viewing
16. 3.2.2 Example of a policy about conducting a viewing
17. Quiz 3.2.2 How to host a viewing of a rental property
18. 3.2.3 Holding a viewing
19. 3.2.3 Viewing cancelled due to no attendees
20. 3.2.3 Future trends
21. 3.2.3 Conclusion
22. Quiz 3.2.3 How to host a viewing of a rental property
1. 3.3.1 Introduction
2. 3.3.1 Overview
3. 3.3.1 Educate the tenant
4. 3.3.1 Do not discriminate
5. Quiz 3.3.1 How to select the right tenant
6. 3.3.2 What criteria should I look at?
7. 3.3.2 Gut Feelings
8. 3.3.2 Can they afford the property?
9. 3.3.2 What is their situation?
10. 3.3.2 What should I be looking for?
11. 3.3.2 What is not relevant in an application?
12. 3.3.2 Keep them up to date
13. 3.3.2 Reference and background checks
14. 3.3.2 Ensure you have their consent
15. Quiz 3.3.2 How to select the right tenant
16. 3.3.3 Credit checks and Tenant history
17. 3.3.3 Renti Privacy Quiz
18. 3.3.3 What if the report isn’t great, but it is the best applicant you have?
19. Quiz 3.3.3 How to select the right tenant
20. 3.3.4 You have selected the tenant, now what?
21. 3.3.4 What about all the other applicants?
22. 3.3.4 Should I tell the applicant why they have been declined?
23. 3.3.4 Bad tenant database
24. 3.3.4 Example of Screening of Tenants Process
25. 3.3.4 Conclusion
26. Quiz 3.3.4 How to select the right tenant
1. 3.4 Tenant handbook
2. 3.4 Introduction
3. 3.4 Overview
4. 3.4.1 Plenty to discuss prior to signing the agreement
5. 3.4.1 The first step is to set up the appointment
6. 3.4.1 What should you be telling them about the induction?
7. Quiz 3.4.1 The tenant induction
8. 3.4.2 The tenant induction process
9. 3.4.2 Meeting and greeting the tenants
10. 3.4.2 Going through the Tenancy Agreement
11. 3.4.2 How do they pay rent?
12. 3.4.2 Breaches of the Tenancy Agreement
13. Quiz 3.4.2 The tenant induction
14. 3.4.3 Completing the Bond Form
15. 3.4.3 Completing the Bond Form
16. 3.4.3 Changes to the Tenancy Agreement and Bonds
17. 3.4.3 The importance of a Tenant Handbook
18. 3.4.3 Tenant fees
19. 3.4.3 Tenant Induction Video
20. Quiz 3.4.3 The tenant induction
21. 3.4.4 Can the tenant make alterations to the property?
22. 3.4.4 Body Corporate Rules
23. 3.4.4 Moving into the Property
24. 3.4.4 Signing the agreement
25. 3.4.4 Example of a Tenant Induction Procedure
26. 3.4.4 Conclusion
27. Quiz 3.4.4 The tenant induction
1. 4.1 Introduction
2. 4.1 Overview
3. 4.1.1 Rental Appraisal
4. Quiz 4.1.1 All about inspections
5. 4.1.2 Entry Inspection
6. 4.1.2 Example of an Entry Inspection Procedure
7. Quiz 4.1.2 All about inspections
8. 4.1.3 Tenant not allowing access
9. 4.1.3 Routine Inspection
10. 4.1.3 What does the landlord insurance policy say?
11. 4.1.3 Ensure you comply with the RTA
12. 4.1.3 Notifying the tenants
13. 4.1.3 Organising your inspections
14. 4.1.3 Inspection etiquette
15. 4.1.3 Start your inspection – Checklist
16. Quiz 4.1.3 All about inspections
17. 4.1.4 Providing feedback
18. 4.1.4 Issuing a breach post inspection
19. Quiz 4.1.4 All about inspections
20. 4.1.5 Example of a Routine Inspection process
21. 4.1.5 Example of a Routine Inspection Report Process
22. 4.1.5 Exit or Bond Inspection
23. 4.1.5 Ingoing inspection – Example
24. 4.1.5 Routine inspection – Example
25. 4.1.5 Final outgoing inspection – Example
26. Quiz 4.1.5 All about inspections
27. 4.1.6 Example of a Bond Inspection Process
28. 4.1.6 Other types of inspections
29. 4.1.6 Conclusion
30. Quiz 4.1.6 All about inspections
1. 4.2 Overview
2. 4.2.1 Healthy Homes reports
3. 4.2.1 What are our legal requirements?
4. 4.2.1 Can landlords do their own maintenance?
5. 4.2.1 Don’t delay, get things fixed
6. 4.2.1 Getting things fixed
7. Quiz 4.2.1 All about property maintenance and care
8. 4.2.2 Working with Contractors
9. 4.2.2 What authority do you have?
10. 4.2.2 What if the landlord believes the tenant is liable?
11. Quiz 4.2.2 All about property maintenance and care
12. 4.2.3 How is work organised?
13. 4.2.3 Completion of work
14. 4.2.3 How much should a landlord allocate for maintenance?
15. 4.2.3 Preemptive maintenance and troubleshooting
16. 4.2.3 Troubleshooting
17. 4.2.3 Future trends and technology
18. 4.2.3 Conclusion
19. 4.2.3 Example of Tenant Reporting Maintenance
20. Quiz 4.2.3 All about property care and maintenance
1. 4.3 Introduction
2. 4.3 Overview
3. 4.3.1 When and who can give notice
4. 4.3.1 Giving notice
5. 4.3.1 Example: Giving Notice
6. Quiz 4.3.1 The end of a tenancy
7. 4.3.2 Calendar of Notice Period
8. 4.3.2 Unconditional agreement or giving notice before selling
9. 4.3.2 Unconditional agreement or giving notice before selling
10. 4.3.2 The landlord or family members moving back into the property
11. Quiz 4.3.2 The end of a tenancy
12. 4.3.3 Changes to the property
13. 4.3.3 Tenant giving notice
14. Quiz 4.3.3 The end of a tenancy
15. 4.3.4 Table for Serving Notice
16. 4.3.4 Retaliatory notice and termination without grounds
17. 4.3.4 Tenants giving 28 days notice
18. 4.3.4 Surrendering of a tenancy
19. 4.3.4 Expiry of a Fixed Term Tenancy
20. 4.3.4 Mortgage sale of a Fixed Term tenancy
21. 4.3.4 Reduction or termination of a Fixed Term tenancy
22. 4.3.4 Non compliant dwellings
23. 4.3.4 Death of a sole tenant
24. Quiz 4.3.4 The end of a tenancy
25. 4.3.5 Physical assault by the tenant
26. 4.3.5 Destruction of premises
27. 4.3.5 Termination due to contamination of premises
28. 4.3.5 Abandonment of premises
29. 4.3.5 Order of the Tribunal
30. 4.3.5 Boarding House Tenancies
31. 4.3.5 Conclusion
32. Quiz 4.3.5 The end of a tenancy
1. 5.1 Overview
2. 5.1.1 Tenancy Tribunal jurisdiction
3. 5.1.1 Basic facts about the Tenancy Tribunal
4. 5.1.1 Making an application
5. Quiz 5.1.1 Mediation and Tenancy Tribunal
6. 5.1.2 Name suppression in a Tribunal Appeal
7. 5.1.2 Name suppression
8. 5.1.2 What options are there to resolve the dispute via Tenancy Services?
9. Quiz 5.1.2 Mediation and Tenancy Tribunal
10. Quiz 5.1.3 Mediation and Tenancy Tribunal
11. 5.1.3 About the Tenancy Tribunal
12. 5.1.3 Tenancy Tribunal
13. Quiz 5.1.4 Mediation and Tenancy Tribunal
14. 5.1.4 Keep control
15. 5.1.4 Can I challenge the adjudicator?
16. 5.1.4 Orders of the Tribunal
17. 5.1.4 What if I do not agree with the decision?
18. 5.1.4 Rehearings v Appealing. What is the difference?
19. 5.1.4 Beyond the District Court
20. 5.1.4 Jurisdiction of Tenancy Tribunal
21. 5.1.4 Pecuniary Penalties
22. 5.1.4 Stay of proceedings
23. 5.1.4 Witnesses and evidence
24. 5.1.4 Enforcement of orders
25. 5.1.4 Summary
26. Quiz 5.1.5 Mediation and Tenancy Tribunal
1. 5.2 Overview
2. 5.2.1 Cortisol, the fight or flight hormone
3. 5.2.1 Keep control
4. 5.2.1 Tips on dealing with disputes
5. 5.2.1 The emotional bank account
6. Quiz 5.2.1 Common Issues and Disputes
7. 5.2.2 Common issues and solutions
8. 5.2.2 Rent arrears
9. 5.2.2 Rent arrears
10. 5.2.2 Tenant in arrears on separate occasions
11. 5.2.2 Rent Arrears Process
12. 5.2.2 Arrears and the pandemic
13. 5.2.2 A consistent policy and process
14. Quiz 5.2.2 Common Issues and Disputes
15. 5.2.3 Accidental Damage to the property
16. 5.2.3 Intentional Damage to the property
17. 5.2.3 Lack of maintenance
18. 5.2.3 Occupants exceeding the Tenancy Agreement
19. Quiz 5.2.3 Common Issues and Disputes
20. 5.2.4 Short term subletting such as AirBnB
21. 5.2.4 Having pets without prior approval
22. 5.2.4 Lawns and gardens not being maintained
23. 5.2.4 Noise and anti-social behaviour
24. 5.2.4 Methamphetamine and using the premises unlawfully
25. Quiz 5.2.4 Common Issues and Disputes
26. Leaving goods behind at the end of the tenancies
27. 5.2.5 Non-compliant property
28. 5.2.5 Case Study; Brar v PFSL Rentals Ltd.
29. 5.2.5 Conclusion
30. Quiz 5.2.5 Common Issues and Disputes
1. 5.3 Overview
2. 5.3.1 Health and safety at work
3. 5.3.1 What is a PCBU?
4. 5.3.1 Asbestos in rental properties
5. Quiz 5.3.1 Health and Safety in Property Management
6. 5.3.2 Natural Disasters
7. 5.3.2 Pandemics
8. 5.3.2 Keeping safe out there and trusting your instinct
9. 5.3.2 The Safety rules
10. 5.3.2 Zero tolerance to bullying!
11. 5.3.2 Tragedy can and has happened
12. 5.3.2 Finally, drive carefully
13. 5.3.2 Conclusion
14. Quiz 5.3.2 Health and Safety in Property Management

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ORIGINAL_Managing Residential Property in NZ

Course Curriculum

Introduction

Module 1.1: What is a residential landlord? (Module 1: Landlords & Investment)

Module 1.2: Property investment jargon (Module 1: Landlords & Investment)

Module 1.3: The cost of being a landlord (Module 1: Landlords & Investment)

Module 1.4 What does the tenant want? (Module 1: Landlords & Investment)

Module 2.1 Tenancy Agreements (Module 2: The basics of the Residential Tenancies Act)

Module 2.2 Rents and Bonds (Module 2: The basics of the Residential Tenancies Act)

Module 2.3 Rights and Responsibilities (Module 2: The basics of the Residential Tenancies Act)

Module 2.4 Exemplary Damages and Unlawful Acts (Module 2: The basics of the Residential Tenancies Act)

Module 3.1 How to Market the Property (Module 3: Marketing a rental property and signing up your tenant)

Module 3.2 How to host a viewing of a property (Module 3: Marketing a rental property and signing up your tenant)

Module 3.3 Selecting the right tenant (Module 3: Marketing a rental property and signing up your tenant)

Module 3.4 The tenant induction (Module 3: Marketing a rental property and signing up your tenant)

Module 4.1 All about inspections (Module 4: Managing the property and the tenancy)

Module 4.2 All about property maintenance and care (Module 4: Managing the property and the tenancy)

Module 4.3 The end of a tenancy (Module 4: Managing the property and the tenancy)

Module 5.1 Mediation and Tenancy Tribunal (Module 5: Dispute resolution and keeping control)

Module 5.2 Common Issues and Disputes (Module 5: Dispute resolution and keeping control)

Module 5.3 Health and Safety in Property Management (Module 5: Dispute resolution and keeping control)

About This Course

Payment Options

Free

Work Towards Your NZRPM Level 4 Today